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Pay the correct fare

Pay the exact fare in cash when boarding, or tap your card, device or token when boarding AND alighting. Concession cards may only be used by eligible passengers. Bus Captains and Public Transport Officials may ask you to present your card, device, token or ticket.

Follow signs and staff instructions

Comply with all signs in and on the bus, and follow reasonable instructions from the Bus Captain, Public Transport Officials, or any operator representative.

Behave in an orderly manner

Behave in an orderly and lawful manner. Do not cause nuisance or annoyance to other passengers, the Bus Captain or staff, including by causing injury, verbal abuse or obstruction.

No smoking

Smoking is not permitted onboard public buses.

Luggage and item size limit

Items brought onboard must not exceed 120 cm x 70 cm x 40 cm. Do not bring any item likely to cause inconvenience, obstruction, discomfort or injury to passengers, damage the bus or its property, or soil the bus, passengers or property.

Foldable bicycles

Up to one foldable bicycle per passenger. It must be folded, not exceed 120 cm x 70 cm x 40 cm, have its wheels covered to prevent dirt being deposited, and have protruding handlebars and pedals enclosed to minimise injury risk. Keep it folded with the longest side vertical, never leave it unattended, and do not block the aisle.

Personal mobility devices

Up to one personal mobility device per passenger. If foldable it must be folded, and it must not exceed 120 cm x 70 cm x 40 cm. Wheels must be covered, and protruding handlebars or pedals enclosed. Electric devices must be switched off immediately after boarding and kept off. Keep it folded with the longest side vertical, never leave it unattended, and do not block the aisle.

Personal mobility aids

Personal mobility aids must not exceed 120 cm in length, 70 cm in width and 150 cm in height, measured from the floor to the top of the aid or to the seated passenger's head, whichever is higher.

Strollers onboard

Do not leave strollers unattended, block the aisle, or impede other passengers. Hold on to the stroller for safety if a child is seated in it.

No animals

Animals are not permitted onboard unless expressly permitted by law.

Do not misuse grab poles

Do not misuse grab poles and handgrips, such as by swinging or hanging from handgrips.

Do not distract the Bus Captain

Do not speak to the Bus Captain while the bus is moving, unless there is reasonable cause to do so.

Emergency equipment

Do not activate any emergency or safety device except for its intended purpose and in accordance with the printed instructions.

Do not damage the bus

Do not damage or deface any part of the bus.

No eating or drinking

Eating and drinking onboard are not permitted. Open drinks and containers must be tied or sealed to prevent spillage.

Keep feet off seats and fittings

Do not place feet or footwear on seats, handles, grab poles or any part of the bus other than the floor.

No littering or spitting

Do not spit, litter, or soil any fittings, equipment or property onboard.

No personal grooming

Do not carry out personal grooming onboard, including nail clipping, that may soil the bus, other passengers or property.

Clothing condition

Do not board with clothing in a condition likely to damage the bus, or cause nuisance, annoyance or injury to other passengers.

Durians

Durians may not be brought onboard unless vacuum-sealed, and must not be in a form that may cause hurt, harm or discomfort to other passengers, or damage or soil the bus.

Wheelchair bay priority

When the bus is crowded, passengers with strollers must fold their strollers and give priority to wheelchair users in the wheelchair bay.

Offer your seat

Seated passengers, especially those in priority seats, should offer their seat to those who need it more: elderly and pregnant passengers, passengers with disabilities or mobility difficulties, young children, unwell passengers, or anyone with a "May I Have a Seat Please" identifier.

One seat per passenger

When the bus is crowded with no vacant seats, do not occupy more than one seat with yourself or your belongings, or obstruct others from using other seats.

Move to the rear

When the bus is crowded, standing passengers should move as far back as possible without obstructing others from boarding or alighting.

Keep the volume down

Do not speak on the phone, converse, or operate any device at a volume that causes nuisance or inconvenience to others. Use an earpiece or headset when your device emits sound.

If you do not comply

The Bus Captain may instruct a non-compliant passenger to comply immediately, and may instruct them to alight without a fare refund if they remain non-compliant. For continued non-compliance the Bus Captain may stop operating the bus until the passenger leaves, and/or request Police assistance and stop the bus until the matter is handed over.